With TPM services we offer hardware support for servers, storage and network equipment. We comply with the SLA required by the customer to meet the required availability standards. It is an alternative to traditional original equipment manufacturer (OEM) warranty and post-warranty support.
End of Life Support (EOSL) keeps your investments running longer, maximizing your return on investment and freeing up budget for other projects.
We provide incidents monitoring 24 hours a day, 7 days a week, and automatically generate tickets, classifying them according to their severity in order to manage support.
With the centralization of TPM, it simplifies the maintenance of your Hardware, guaranteeing business continuity.
Wherever you are and whenever you need it, VR4 is there with our multilingual customer support (including L3 support).
VR4 Remote Access Service provides you with on-demand technical resources to perform a variety of IT infrastructure-related tasks anytime, anywhere, around the world. Our remote support "pay as you go" model eliminates or reduces the need to send your IT staff to remote locations to perform routine tasks or provide the level of help you need.
We have 24-hour assistance with a great team that guarantees the most demanding SLA agreements in the market. We follow up the requirement from end to end in order to manage and solve the incidents of our clients.